FAQ

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How long do I have to take the exam from the day I make a payment?
You have six months from the day you receive your examination voucher code.
Yes, you may qualify using a combination of other eligibility criteria categories. Please reference the Eligibility Criteria Matrix.
GCI provides a sample practice exam as a simulation to help you prepare for your actual exam. You can find the practice exam in the Candidate Portal.
GCI provides one retake for free. If you do not pass the second time, you must schedule another retake (no limits).
You can reschedule your exam at no cost at least 48 hours from your exam date. To reschedule during the 48 hours preceding your exam, the rescheduling fee is $50 USD.
We do not have a cancellation or refund policy in place due to our very flexible registration and scheduling process. If you are faced with critical circumstances, please contact our support team and we will be happy to help you. [email protected]
Yes. Please contact our support team and we will be happy to help you. [email protected]
Don’t worry, there is no fee up to 72 hours before your exam date. Your membership should be valid at the time of your exam.
Yes. Please contact our support team and we will be happy to help you. [email protected]
Don’t worry, there is no fee up to 72 hours before your exam date. Your membership should be valid at the time of your exam.
Our exams are 100 multiple-choice questions for CCM. 50 multiple-choice questions for other assessments.
Candidates will have 120 minutes (2 hours) to complete the CCM. 1 Hour for other Certificates.
Yes, a receipted invoice will be sent in your candidate portal. Please note that GCI Membership is for individuals only; the invoice will be sent to the applicant.
The applicant can pay and claim it back through expenses; however, you must check this with your employer.
No, you can rejoin at any time, go to the membership tab, and apply.
We encourage you to take the exam at home with our online proctoring services. 
Please contact us at [email protected] with that information. We may be able to find training and testing centers near you.

Assessment provider OnDemand and OnDemand for Government are cloud-based assessment management solutions.

The infrastructure is hosted in secure state-of-the-art data centers located in North America, Europe, and Australia.

Every data center has 24-hour staffed security, and access is restricted to select authorized personnel.

Each facility has video surveillance, motion detectors, and intruder alarms, redundant power grid connections, batteries, multiple generators, tier-one internet connections, and secure off-site backups.

A range of measures protects the network. Internet traffic in and out of the data center is encrypted using TLS. An Intrusion Detection System (IDS) monitors network traffic and finds malicious attacks before they occur.
A host-level firewall protects each server in the various tiers. A Bastion Host is used to allow system maintenance without damaging system security or integrity. Antivirus technology is used and updated regularly.
Servers are continuously monitored for downtime and designed to notify the Network Operations Center for action to be taken immediately. The service is monitored from around the world to track performance and connect, processing, and transfer times. We believe in transparency. 
European OnDemand service is run by a European company using an EU owned data center and is therefore resistant to legal action within the US, such as under the Patriot Act.